Privacy Policy

Last Updated: 14th July 2025

At United Eyecare Lab, we are committed to protecting your privacy and handling your data transparently and responsibly. This Privacy Policy outlines how we collect, use, and store personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect and store the following types of personal data:

  • Name, email address, phone number (if submitted via contact forms)
  • Business/practice name and address
  • Prescription information (where provided for glazing services)
  • Any files or documents uploaded through our forms
  • IP address and basic technical data (collected via Shopify)

2. How We Use Your Information

We only use personal data for the following purposes:

  • To respond to enquiries submitted via the contact form
  • To process and fulfil orders
  • To maintain business communication with opticians and practices
  • To comply with legal obligations

By providing your contact information, you consent to receive occasional newsletters and service updates from United Eyecare Lab. You can unsubscribe at any time using the link in the email or by contacting us directly. We do not sell or share your data with third parties for advertising purposes.

3. Data Storage and Security

All data is stored securely using Shopify’s platform and protected using appropriate technical safeguards. Uploaded files and form data are handled with strict confidentiality and only accessed for the purpose of providing our services.

4. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal or contractual obligations)
  • Withdraw consent at any time (if applicable)

To exercise any of your rights, please contact us at info@unitedeyecarelab.co.uk.

5. Cookies and Tracking

We use Shopify's default cookies to ensure the proper functioning of the website. We do not use third-party tracking tools or marketing pixels.

6. Contact Us

If you have any questions about this Privacy Policy or how we use your data, you can contact us at: info@unitedeyecarelab.co.uk